Returns & Exchanges
Due to the perishable nature of our fresh meal deliveries, Fuel Meals cannot accept physical returns of food products. If you experience an issue with your order, please contact our support team within 48 hours of delivery for a resolution or credit.
Inspect Your Delivery
Upon arrival, please check your package for any transit damage or temperature concerns to ensure your meals meet our high safety standards.
Document the Issue
If there is an error or damage, take clear photos of the shipping label and the specific product issue to help us process your claim quickly.
Contact Support
Email our customer success team with your order number and photos; we will review your request and respond within one business day.
Receive Credit or Refund
Approved claims will be resolved through a replacement shipment or a credit to your original payment method, depending on the circumstances.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing